Refund Policy

Refund Policy

Effective Date: January 21, 2026

At cablely, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.

Return Period

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging and in resalable condition.

Eligibility for Returns

Eligible for return:

• Unopened products in original packaging
• Defective or damaged items
• Items that do not match the description

Not eligible for return:

• Opened or used products (unless defective)
• Items damaged due to misuse
• Products without original packaging

How to Request a Return

To initiate a return, please contact us at:

Email: ericcoderai1@gmail.com
Phone: +84908520734

Please include your order number and reason for return. We will provide you with return instructions.

Refund Process

Once we receive and inspect your returned item:

• Approved refunds will be processed within 5-7 business days
• Refunds will be issued to your original payment method
• You will receive an email confirmation when your refund is processed

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service.

Exchanges

If you need to exchange an item for a different product, please contact us. We will process the return and you can place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We will arrange a replacement or full refund at no cost to you.

Contact Us

For questions about returns or refunds, please contact:
Email: ericcoderai1@gmail.com
Phone: +84908520734
Address: 1942/67 Hẻm 1942 Huỳnh Tấn Phát, Ho Chi Minh City, Vietnam 700000